Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2656 reviews
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C
Strawberry Face Scrub
Cheryl B. (United States)
Smells so good!

Left my face feeling soft and super clean. I love it more than any other face scrub I have used.

S
2025 Strawberry Moon Box
S.O. (United States)
Smells amazing!!

As soon as I opened the package I was overwhelmed (in a good way!!) with a rich strawberry smell. My daughter was fighting me to get her hands on some of the products! :). I love everything I purchase from here...all of the products are amazing!

V
Sweetgrass Mist
Vicky G. (United States)
Amazing scent!

Love the smell of your Sweetgrass mist!! It’s a scent I spray before I tutor online!

Amazing quality, will be a long time customer now ☺️

Amazing quality, will be a long time customer now ☺️

Amazing quality, will be a long time customer now ☺️

Amazing quality, will be a long time customer now ☺️

S
Seven Dancers Soap
Sonya (Iceland)
Moisturizing and smells so yummy

It smells amazing and when I use it my skin feels so moisturized and smooth, but it leaves barely any scent on my skin. I honestly don't care tho since my skin feels absolutely amazing after using it

B
Red Clover Mist
Barbara A. (United States)
Red Clover Mist

Words to describe Red Clover Mist: gentle, sweet, playful, joyous, refreshing.

B
Strawberry Moon Mist
Barbara A. (United States)
Strawberry Moon Mist

I love this mist with its top note of strawberries and a base note of something green. It reminds me of a field of strawberries ripening under the summer sky.

B
Northern Blueberry Mist
Barbara A. (United States)
Northern Blueberry Mist

This mist has the delicate smell of blueberries along with a hint of citrus, which enhances its fragrance. For anyone who loves blueberries, this mist is a must. It captures the warmth of summertimme.

M
Sweetgrass Lotion
Manfred B. (Germany)

I would love to try the Sweetgrass Lotion, but unfortunately, it hasn't arrived yet because DHL Germany lost the package. I'm sad and hope to receive it as soon as possible. Thank you for your products, which I'm always thrilled with when I receive them. Best regards, Manfred

B
Sweetgrass Soap
BARBARA N. (United States)
GIFT

THE THREE SOAPS I ORDERED WERE GIVEN AS GIFTS.... ONLY RESPONSE WAS THANK YOU

T
Sage Soap
Tim C. (United States)
Smells great

This is my favorite I love the smell of sage and thus soap has that fresh smell. I work outdoors all day in the sun and always looking for products that help my skin.

T
Sweetgrass Soap
Tim C. (United States)
Awsome

I love this soap its so much better than other soaps that you buy in the stores. I'm glad I found you're site.

M
2025 Strawberry Moon Box
Melissa P. (United States)
Wow.

I can not believe how beautifully packaged this is and how amazing everything smells!! I normally wait to write a review until after I try everything, but I already know the lip balm , the soaps, and the scrubs are stellar as I have them in other scents. The quality of this company is outstanding ❤️ I did try the lip balm and the body spray and the strawberry scent is perfect! The candle smells like I just picked fresh strawberries 🍓. All I can say is I know what company I can count on for holiday gift giving ( and myself when I run out!- sorry for the selfishness) Thank you Sequoia for everything you do and sharing it with the world!

Sweetgrasd Soap

The soap bar smells amazing and lasts the whole day.

M
Turquoise Soap
Melissa P. (United States)
Beautifully scented

I love these soaps! They smell gorgeous and they moisturize so well!

D
Four Fragrance Oil Bundle
Deborah A. (United States)
Essential oils-Seagrass, Lavender,& Red Clover

Good quality! These essential oils smell so very good. I will be buying more in the future.

D
Sweetgrass Lotion
Deborah A. (United States)
Sweetgrass Lotion

The first time I used the lotion was after I showered with the Seagrass Bath Scrub.
Omg… I felt like I was in a spa. The lotion felt and smelt so good. My skin felt so silky soft.
Just love it.

D
Sweetgrass Body Scrub
Deborah A. (United States)
Seagrass body scrub

I loved everything about this. The smell, texture, how it felt on the body. The results my skin felt so soft. I will be buying more very soon!

I absolutely love the body mist. It is light, soft and smells amazing. I have only burned ine candle and I have to admit I only light it once a week because I don’t want it to burn out too fast. Not only a grest candle but love the canoes they sit in.
My daughter loved the body mist, she confiscated the sweetgrass body mist. Already planning my next order.

L
Sweetgrass Lotion
Lynn A. (United States)
Love it! 🥰

Smells like heaven. Calming. Lotion is moisturizing without being oily. Perfect!

C
Sweetgrass Fragrance Oil
Cyndy (United States)
Sweetgrass Oil

Love this!!!

J
Blackberry Sage Fragrance Oil
JoElla M. (United States)
Lovely scent

So glad I purchased this scent, not too strong. Just pleasant. Use sparingly.