Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2625 reviews
96%
(2531)
3%
(66)
1%
(16)
0%
(2)
0%
(10)
The real deal

I got these as a gift for my mom and I'm about to buy some for myself as well. They look beautiful and they smell AMAZING!

S
Cradleboard Soap
Suzy (United States)
Beautiful!

My daughter loved this fragrance!

Quick and ease of ordering and receiving.

S
Sweetgrass Candle
Sally J. (United States)
Very Soothing

I bought one for my home and one for my daughter. We both really like the soothing scent. My husband and I burn our candle for about an hour every evening so far. Lovely in the spring breeze.
Thank you for including care instructions - very helpful

N
2025 Earth Box
Nancy G. (United States)
Favorite place to order soap and lotions

The Earth box is beautiful and includes new products to try. I already will order all my soap and lotions from Sequoia. I like the lip balm and the Turtle designed bag made of recycled plastic bottles is amazing and helps save Mother Earth. I’m a devoted supporter of these products. My only concern is that the printing of directions and ingredients is a little hard to read for older eyes.

S
Beaded Moccasin Soap
Sue P. (United States)
Beaded Moccasin

Love, love, love this soap! I have been looking for an almond soap. Good quality soap with good and long lasting aroma of almond are getting hard to fine. This fits the bill!

S
Earth's Wisdom Soap
Sue P. (United States)
Earth’s Wisdom

Aromas remind me of blue waters, orange/red sunsets, green fir or pine trees and brown mountains or sand dunes. Nature at its best! Sweet smells of fruit, flowers, trees and things growing, living and yes dying. Life’s cycle and the love and care that’s tend to it.

J
Ultimate Mini Soap Bundle
Julie O. (United States)

Great assortment! I'm going to use some of these as gifts for some special friends next month.

B
Four Medicines Incense Bundle
Bette C. (United States)
The incense I have been looking for

I finally have found true incense without any other “additives “ a rare find nowadays getting too old to travel to pow wows to find true incense thank you I will always order more from you

W
Skywoman Lotion
Wendy L. (United States)
The Small size was gone in a week - Buy Big

I ran out of the small size Skywoman cream in a week. So do yourself a favor and buy the bigger size. You will not regret it. The unique pump allows you to dispense the perfect amount for you. Love it. Thank you Sequoia.

W
Skywoman Soap
Wendy L. (United States)
Skywoman is one of my favorites

Having enjoyed every scent combination Sequoia currently stocks, Skywoman is one of my favorites. The wonderful aspect is I love them all. Every combination is unique and amazing, fitting into life's ever changing course. Thank you Sequoia.

A Walk Through Nature's Healing Garden

Michaelee has combined the scents of healing herbs to perfection in this delicately layered cascade of aromas. It immediately transported me to a friend's medicinal herb garden and friendly chats sipping herbal tea. Thank you for returning me to a beautiful memory.

W
Earth's Wisdom Soap
Wendy L. (United States)
A truly unique capture of aromas that soothe the soul

Like all of Sequoia's unique aroma combinations, Earth's Wisdom took me to the fields, forests and waterways of my youth. Michaelee's incredible talent has transported me again through time and distance to a place of peace. Thank you for sharing your incredible art.

W
Small Sweetgrass Canoe Candle
Wendy L. (United States)
The Perfect Gift

This candle is art, beauty and nature combined to create the perfect gift for my canoeing family members. Thank you Sequoia.

W
2025 Earth Box
Wendy L. (United States)
An artfully, thoughtfully created collection of love

The 2025 Earth Box is an amazing collection of intentional art and Sequoia products that reconnects us to the earth through the love of the indigenous artists who created the collection. Thank you Sequoia team.

Sweetgrass is the best fragrance in the world.

E
2025 Earth Box
Elizabeth (United States)

Sequoia never disappoints! I love every product I've ever purchased and am especially a fan of their Sweetgrass body lotion and Tea Tree Mint lip balm. The Earth Box captured all of my favorites and so much more!

L
Sweetgrass Self-Care Bundle
Lisa (United States)
A fresh clean scent

I love the earthy sweet smell. I've been using the scrub & my sk8n is loving it.

L
Sweetgrass Mist
Lisa (United States)
A field of freshness

The earthy smell of sweet grass is divine. Who needs anything other than sweetgrass!

B
Blackberry Sage Candle
Beth R. (United States)

Smells good and burns great

B
Wild Berries Soap
Beth R. (United States)

Love it smells great

Love this fragrance! Great soap.

Great scent and love the soap.

My favorite candle ever!

The best smell in this world and great lotion.