Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2722 reviews
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A Gift From the Heart

This candle is a perfect gift of the heart to another heart for that's what our children are; the reason our heart beats. To the incredible Sequoia team for your help, Miigwech ❣️

B
Red Clover Soap
Barbara A. (United States)
Red Clover

I bought the 1 oz size which makes for a perfect hand-washing soap. It fills the bathroom with the sweet smell of red clovers. Love it.

B
Beautiful Day Soap
Barbara A. (United States)
Beautiful Day Soap

The bright citrus and floral scents evoke a day of sunshine, blue sky with all things in harmony with each other.

B
Storyteller Soap
Barbara A. (United States)
Storyteller Soap

This soap has a mesmerizing scent just like the stories told by the storytellers.

T
Sweetgrass Lotion
Tim (United States)
Refreshing

I love sweetgrass and this lotion is great. It's very refreshing when applying it. I apply it morning and before bed. Awesome

L
Every Child Matters Candle
Laurie L. (United States)
Every Child Matters Candle

I ordered this candle and it is wonderful. The tin is so spot on and the scent is very relaxing.

E
Cradleboard Soap
Eileen (United States)
Smells good

I love the smell of Cradleboard soap. It reminds me of freshly washed babies. It suds up very well.

My absolute favorite soap

This is my favorite soap. I won't order from anywhere else now. The Harvest Moon scent is hands down my favorite but I've enjoyed every scent I've bought from Sequoia.

M
Three Sisters Candle
Molly (United States)
The best candle

I adore this scent! The candle smells incredible and burns evenly. I bought one for myself but have since ordered three as gifts for family.

The Berry Picking soap bundle ( like all their soaps) smells and feels amazing. The natural smell, feel and lasting fragrance of the soaps makes me want to try all the products eventually. I especially liked this pack because like the Limited Edition Berry Picking Soap this Berry Picking pack also reminds me of berry picking with my grandparents on warm summer days.

If I could give more than five stars to any of the soaps so far from this company I would. Thank you for sharing your history, creativity , and passion through these products!

The Berry Picking soap ( like all their soaps) smells and feels amazing. I have absolutely no complaints about this or any of the soaps I tried. The natural smells, feel and lasting fragrance of the soaps makes me want to try all the products eventually. I especially liked this one and the Northern Blueberry one because they reminded me of berry picking with my grandparents on warm summer days.

If I could give more than five stars to any of the soaps so far from this company I would. Thank you for sharing your history, creativity , and passion through these products!

B
Jingle Dress Soap
Belinda T. (United States)
Love all purchases!

Love all purchases.

C
E-Gift Card
Customer b. (United States)
Gift card

Incredible staff that assisted me. The card was a gift and the recipient was delighted! Thank you for the service and lovely products.

B
2025 Jingle Dress Boxed Gift Set
Barbara A. (United States)
Jingle Dress Box

A cornucopia of the best. "Mother's Infinite Love" sticker, by Alyssa Songoi, is colorful and vibrant, a graphic representation of a mother's love. The Cradle Board soap has a hint of leather and the smell of new beginnings, promises for the future - a baby.

B
2025 Harvest Box *Choose your option*
Barbara A. (United States)
Harvest Box

Everything in the Harvest Box is wonderful. My favorite items are the travel bag and the three sisters organic lip balm. I love the Fall theme on the outside of the bag. With orange gourds and silver leaves. The interior of the bag is lined with a satiny, gold lining. But most all, I love the little pumpkin on the zipper pull tab. It gives the bag a whimsical aspect and defines the season of harvest. The lip balm is a delight. It smells of pumpkin and popcorn and it moisturizes the lips, too.

B
Cornhusk Doll Prints - Set of 3
Barbara A. (United States)
Cornhusk Doll Prints

The prints, by Leilani Shaw, gives a wonderful and modern twist the story of the corn husk doll. While the dolls have no face, their poses express their beauty and personality. The prints are a work of art to be framed and displayed.

D
Sweetgrass Candle
Deborah A. (United States)
Sweetgrass Mist, scrub, soap, lotion, and candle

Love all of the Sweetgrass products!
Top quality! I am a return customer!

D
Sweetgrass Fragrance Oil
Deborah A. (United States)
Sweet grass oil

It’s my favorite! Just love it!

D
Sweetgrass Mist
Deborah H. (United States)
Sweet grass

I love the smell of sweet grass in just about any form. I close my eyes and inhale this scent that brings a calm over me and invokes memories of my Grandmother. She was the strongest woman I have ever known. She made her own clothes, supported her whole family when her husband passes, raised most of her grandchildren and was the diviner of wisdom. She was a self taught herbalist. I associate the sweet grass scent with her. I was born in her house. I can draw on the memories of the feel of her hugs and the sweet grass that enveloped me in her arms.

M
Strawberry Moon Lotion
Melanie F. (United States)
A gentle summer scent!

I love wearing lotions that highlight the seasons. I usually avoid fruit smelling lotions because I do not want to smell like a food product, but this lotions subtle scent is just the right amount of strawberry scent! I will wear this lotion when the winter blues come and I need and aroma to remind me of sunshine and summer.

E
Sweetgrass Soap
E.M. (United States)
Delighted with my purchase

Lovely subtle smell, lathers nicely. Very pleased with this, I’ll definitely be buying again! Thank you guys :)

K
Moon Dance Soap
Karen (United States)
Moon Dance soap

This soap has a fantastic smell and is so pretty
I got the smaller bar, and my only problem was that it's very small, about the size of a hotel bar of soap. Wish it was larger.

K
Skywoman Candle
Karen (United States)
Smells great!

The Skywoman candle is great!
I love the scent and the container itself is so nice with all the different feather designs.

J
3 Amber Glass Candle Bundle
Jennifer (United States)
Scrumptious

Beautiful and smells so good! I will be giving 2 away as gifts and will keep one for myself. Just lovely!

C
Skywoman Melt
Christen (United States)
Best scented melts!

I bought a Sequoia candle at the Agua Caliente Cultural Museum in Palm Springs, CA and it was one of the best smelling candles I've ever had. I decide to look up the company online and see if I could buy another and I saw they sold wax melts in the same scent so I thought I'd try them. I love it and I love supporting a woman-owned company.