Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2564 reviews
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M
Medicine Woman Incense
MARIBEL M. (United States)
amaizing experiencie

the smell is sooooooo wonderful, a magical sensation that awake and heal your soul and open your senses to receive the message-O-V-E it!

M
Four Medicines Incense Bundle
MARIBEL M. (United States)
It is an experience for the senses, out of this world

Love the subtle smell they burn so beautiful and smell wonderful, like being in sublime dimension.

B
Sweetgrass Lotion
Barb (United States)

Such a lovely fragrance - I feel the need to get everything possible in this scent! The lotion itself is light, soaks in quickly, and leaves my skin soft.

B
Lime Lip Balm
Barb (United States)

I can't say enough good about the lime lip balm! It's a strongest tart lime I've ever come across apart from actual limes, and the balm itself is smooth, soothing, and long-lasting.

B
Skywoman Mist
Barb (United States)

This is a lovely fragrance - clear plumeria with a touch of citrus tang.

M
Jingle Dress Mist
Margaret K. (United States)
Jingle Dress

I love love Jingle Dress body mist. It's a light fragrance.

Perfect for gift giving!

Love all your mists!

J
Earth Box
Jackie M.

I so love this Turtle box. I am Choctaw and any time I can support an indigenous business, I do. And this one is stellar. They ship quickly and their products are top quality. It just feels good to buy from them.

M
Jingle Dress Lotion
Missy F. (United States)
Beautiful scent and very emollient

I love the quality of your lotions, and the jingle lotion has a lovely floral fragrance

I love the body scrub from Sequoia! It leaves your skin feeling so soft, and smells amazing!

M
Sweetgrass Lotion
Missy F. (United States)
Great hydration!

I love this lotion! The sweet grass is a natural pleasant scent, and the lotion leaves my hand and skin feeling very silky, smooth and soft! I use it as a full body lotion!

Medicine Walk Soap

I really like the fresh scent of this soap. I bought a variety of soaps for my family and we all picked our favourites. This one was my favourite.

Wunee Keesuq (Good Day),
Kutâputush (thank you) as I just received my package with all of my wonderful products from Sequoia and my heart feels great knowing that I purchased from an indigenous owned business as I am from the Wopanaak (Wampanoag) nation, as we are proud of people of the first light in our always willing to support our sister tribes out there across in Indian country. We love to forge, putting things in make great medicinal products for our homes. So happy to receive the balm bundle. Not my first time ordering and not my last.

Kuweequahsunumuw (Greetings to everyone),

Just received my package today and I’m so excited because this is not my first order from Sequoia. I just put the sweet grass lotion on and I’m in love again because I’ve used this before but I can’t wait to try all the other sense that I ordered that our traditional And being native American myself I so appreciate another indigenous own business, Kutâputush (Thank you)

J
Sweetgrass Fragrance Oil
Jay L. (United States)
Excellent!

I have tried this along with other "sweetgrass" oils, this is easily the best. I paid quite a bit more for this than others, but it is absolutely worth it. I used this oil in some THC/CBD lotion I made, with the hope that it could help hide the cannabis scent, and it worked great. I will be buying this again.

C
Sweetgrass Soap
Cyndy (United States)
Sweetgrass soap

This is now my favorite soap bar to use!!!

L
Medicine Woman Soap
Leeland (United States)
Please make this into a body spray

I love this soap so much. The scent is wonderful and the soap itself lathers really well and does not leave my skin dry.

C
Sweetgrass Candle
Cyndy (United States)
Candle

Love this candle and it's my first start of the morning!!

L
Sweetgrass Candle
Lees (United States)

great candle

N
Sequoia Sweetgrass Boxed Gift Set
Nicole D. (United States)
Great products

I am so glad I purchased this Sweetgrass box set. The scent is nice. The lotion is great, and it came right in time with this dry weather. It soaks right in and is not greasy at all. I am upset, though. My daughters saw the box, which means I had to share. I will come back for more, soon, I hope.

N
Small Sweetgrass Canoe Candle
Norman (United Kingdom)
Canoe Candle

beautiful design - great to have a piece of indigenous art at home in England

J
Skywoman Candle
Jennifer O. (United States)
Very nice

I tried the small sky woman candle And absolutely fell in love, And ordered the large 60 hour, it has a Wonderful aroma, and well worth the money.

A
Sweetgrass Soap
Anonymous (United States)
My favorite soap

My favorite soap of them all! Love everything about !it

A
Strawberry Lip Balm
Anonymous (United States)
Love it

Received this as a free gift based on a Black Friday purchase. Didn't think it was going to be great but glided on my lips the first time I put this on.