Terms and Conditions

SHIPPING POLICY
Turnaround - All orders are shipped within 48-72 hours (excluding holidays) Monday - Friday 10am - 5pm.  If there will be any delay in this turnaround time, we will contact you by email to let you know.

Carriers - We use the following carriers to deliver our orders:
USPS
Canada Post

Order Tracking - When your order is shipped, you will receive your tracking number later that day. We will update your order with the tracking information.

Shipping Rates - We charge a flat rate shipping and handling fee for orders less than $100. For order over $100, we will ship your order free of charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders - If an item goes on back order we will ship your order when all items are in stock. We will let you know if this is the case, and usually there is just a delay of a few days. We do try to keep our website up to date with current stock, but there may be instances where we weren't able to update immediately if an item ran out of stock.

Incorrect Shipping Address - If the senders address is incorrect due to our fault, we will reship the items at our cost. If the address is incomplete or incorrect due to the customer's error, the order will be refunded minus the cost of shipping. Unclaimed orders will be automatically refunded minus the shipping cost.  

RETURN POLICY
Due to the personal nature of our products, we do not accept returns or exchanges. But of course sometimes things just happen, and we want you to know that we stand behind our products 100%. If you open the shipping package and something is not right please let us know within 10 days and we will warmly make it right! Send us an email at hello@sequoiasoaps.com

PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect? - We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? - Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage - Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information - Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Based on 2466 reviews
96%
(2374)
3%
(64)
1%
(16)
0%
(2)
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(10)
Craftmanship is excellent!

It was a super treat to open the beautifully packaged ceramic feather. I fell in love with the beauty of it looking like a real feather. The sweetgrass incense is soft, warm with a slight breeze of aromatics. Aahhh what nature gives us.

M
Sweetgrass Soap
Michelle (United States)
He really likes it!

Bought this trial size soap for my Mr.
He really enjoys the scent and how his skin is not dry and itchy. Upgrading to the next size.

C
Sweetgrass Lotion
Connie C. (United States)
I love the scent of sweetgrass.

Sequoia's sweetgrass lotion is wonderful! My skin loves the feel, and the fragrance is heavenly. I'm so glad I discovered these products, especially sweetgrass Looking forward to ordering more.

R
Three Sisters Lip Balm
Rebecca S. (United States)
Love this lip balm!

Great lip balm! Smooth and silky and gives just the right amount of moisture! As usual, the Sequoia Team knows their stuff!

R
Hoof Lady Soap ***Limited Edition***
Rebecca S. (United States)
Fantastically fun and beautifully made!

I can’t wait to give these bars of Hoof Lady soap to my family who will absolutely love them! We all watched Reservation Dogs and saw the Deer Lady episode and these bars will be perfect for sharing at Christmas! Thanks once again to the Sequoia Team for a creatively wonderful product!

R
Every Child Matters Candle
Rebecca S. (United States)
Beautiful candle and message

I love these candles and what they stand for. Every child is definitely important and I can’t wait to gift my daughter hers. Thanks Sequoia for these awesome candles!

Always pleased

Got another order yes they are that good . May have to order again friends getting hooked on this product too

D
Sweetgrass Soap
Deborah (United States)
Looking forward to using this!

The scent is wonderful! The shipping was amazingly fast crossing the border! 😃
I will definitely be placing future orders.

D
Sweetgrass Candle
Deborah (United States)
I would give 10 stars if I could!

I have always been a sweetgrass addict! This is such a relaxing smell. I lit it in my bedroom and the scent lingered giving me sweet dreams. I ordered the 60 hour size because it will be used a lot!

D
Medicine Woman Soap
Deborah (United States)
Beautiful complex scent

I am looking forward to using this. It has a wonderful scent to it.

D
Blackberry Sage Candle
Deborah (United States)
Beautiful natural scent

I cannot tolerate overpowering scents. This candle has a beautiful light natural scent. My husband loves it too.

Not enough

The smell was perfect for about 45 minutes. Then it was gone. I used the melts within a matter of days and figured I could double up the melts to maybe make the smell stronger and last longer, but sadly it didn't work.
It does smell amazing, but I did email and request either bigger melts or more scent to be put in the melts but no response.

Harvest Moon Soap

Lovely autumn scent.

Hoof Lady Soap

Love love LOVE the scent of this soap, which I can’t get enough of! I wish there was a candle with this scent too as I would buy it in a heartbeat.

B
Beaded Moccasin Soap
Barbara A. (United States)
Beaded Moccasin Soap

I love the gentle sweet smell with a hint of leather.

B
Turtle Island Soap
Barbara A. (United States)
Turtle Island Soap

The fragrance is sweet with a subtle smell of soil or earth.

B
Hoof Lady Soap ***Limited Edition***
Barbara A. (United States)
Hoof Lady Soap

I found the fruity top note of the scent a little bit over whelming. But it is counter-balanced with a subtle scent of pine needles. The hoof print on top of the green background swirl is like a flower before the first frost.

B
Three Sisters Soap [Seasonal]
Barbara A. (United States)
Three Sisters Soap

Smells like pumpkin, so much so, that it made me hungry. I was tempted to take a bite out of the soap.

J
Medicine Woman Incense
Jenn H. (United States)
Great scent

I love the scent. It’s relaxing and smells incredible. I highly recommend.

K
Sweetgrass Mist
Kat K. (United States)
Sweetgrass purchases

I ordered 3 sweetgrass products, 2 scents and a candle. They are all wonderful, and are the closest to the smell of real sweetgrass that I have ever found. Most I've tried from other companies were nothing like the real thing. These are great! Will order again for sure.

Smells like sweet grass soaps are small but well worth having sweet grass

B
Medicine Walk Soap ***Limited Edition***
Barbara A. (United States)
Medicine Walk Soap

Bathing with this soap is like walking through an old forest. It not only cleanses the body but the spirit.

B
Every Child Matters Candle
Barbara A. (United States)
Every Child Matters Candle

This candle's scent seems to capture the innocence, joyous wonder and the playful nature of children. A fitting fragrance for a worthy cause.

B
Sweetgrass Mist
Barbara A. (United States)
Sweetgrass Body Mist

A light mist with the gentle fragrance of sweetgrass. The scent stays with you throughout day as if you are near a field of sweetgrass.

L
Every Child Matters Candle
Laura K. (United States)
Best soothing smell

I don't usually like vanilla. This candle is so smoothing though. My thoughts and soul totally meld towards comfort.